Shipping & Delivery
Shipping
Orders are generally processed and shipped within the estimated timeframes displayed at the time of purchase. Delivery times may vary depending on the shipping destination, carrier operations, weather conditions, and other factors outside the control of DermaLastyl®.
If you have not received your order within 21 days of the shipment date, please contact:
Email: help@dermalastyl.shop
Please include your order number so your request can be reviewed.
RETURNS
Return Eligibility
Unless otherwise stated, return requests must be initiated within 30 days of delivery.
To be eligible for a return, an item must:
- Be unused;
- Be in substantially the same condition in which it was received; and
- Be returned in its original packaging, where applicable.
Proof of purchase may be required to process a return request.
Please do not return products directly to the manufacturer.
Non-Returnable Items
The following items are not eligible for return unless otherwise required by applicable law:
- Gift cards
- Downloadable software or digital products
Partial Refunds
Where permitted by applicable law, partial refunds may be issued in circumstances including, but not limited to:
- Items showing signs of use;
- Opened media products, including CDs, DVDs, software, video games, cassette tapes, VHS tapes, or vinyl records;
- Items returned with missing components not resulting from an error by DermaLastyl®; or
- Items returned outside the applicable return period.
REFUNDS
Refund Processing
After a returned item is received and reviewed, DermaLastyl® will notify you by email regarding the status of your refund request.
If a refund is approved, it will be issued to the original payment method used for the purchase, subject to applicable processing times of the payment provider or financial institution.
Late or Missing Refunds
If you have not received an expected refund:
- Review your bank or payment account.
- Contact your credit card provider, as processing times may vary.
- Contact your financial institution for additional information regarding pending transactions.
If you still require assistance after completing these steps, please contact:
Email: help@dermalastyl.shop
Sale Items
Unless otherwise required by applicable law, products identified as sale, clearance, promotional, or discounted items are not eligible for refund.
EXCHANGES
Products may be eligible for replacement if they arrive damaged or if another exchange is authorized under this policy.
To request an exchange, contact:
Email: help@dermalastyl.shop
Please include your order number and a description of your request.
GIFTS
If an item was purchased as a gift and shipped directly to the recipient, any approved refund or credit will be processed in accordance with the purchase records associated with the order.
If the order was not identified as a gift at the time of purchase, any approved refund will generally be issued to the original purchaser using the original payment method.
RETURN SHIPPING
Before returning any product, please contact DermaLastyl® at:
Email: help@dermalastyl.shop
Return instructions will be provided after your request has been reviewed.
Unless otherwise required by applicable law or stated in writing by DermaLastyl®, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
If a refund is approved, any applicable return shipping charges may be deducted from the refund amount where permitted by applicable law.
Shipping times for exchanged products may vary depending on destination and carrier.
For higher-value returns, you may wish to use a trackable shipping service or purchase shipping insurance. DermaLastyl® is not responsible for items lost or damaged during return transit.